Terms & Conditions
ORDERS
All orders require a minimum 30% deposit to be paid on placement of order, with the balance to be settled prior to delivery of the furniture. Cheques are not accepted unless special arrangements have been agreed. Purchases from stock must be paid for in full, payment of invoice is expected within 7 days. Sale and clearance items purchased from stock are non-refundable.
SPECIAL ORDERS
Bespoke orders – i.e. furniture or upholstery especially commissioned and made to your specification cannot be returned or refunded. No refunds will be given on any special orders, once commissioned, if subsequently cancelled.
CANCELLATION OF ORDER PRIOR TO DELIVERY
If an order is cancelled and we are unable to stop production of the order, NO REFUND OF DEPOSIT can be made or a restocking charge of 30% will be applied whichever is the greater on the full invoiced value of the item.
COMPLETION OF ORDER
Delivery times for non-stock items are approximately 2-12 weeks, but specific models may vary and all delivery times are quoted in good faith and are not binding.
ASSEMBLY CHARGES
All bedsteads, Wardrobes and KD furniture is sold on a self-assembly basis. An assembly service can be provided at an extra charge.
DAMAGES
On delivery, if you notice any damages to your new furniture you must report this within 24 hours.
We cannot restock bed/mattresses once these have been delivered for hygiene reasons.
DELIVERY
Elphicks operate a quality in house 2 man home delivery service using our own vans and delivery teams which are operated from our warehouse facility in Huntingdon. - 30 mile radius free for all orders over £500 (a small charge may apply for orders under this value to be agreed at the time of sale). - For deliveries further afield please ask for a quote. Once orders have been received in our warehouse, customers will be contacted and a delivery time can then be arranged. As soon as the goods arrive at our warehouse we will make contact and aim to arrange delivery within 5 to 10 working days. A slot of 3 hours will be allocated, we cannot guarantee a specific time but will do our best to accommodate any requirements you may have. Furniture will be delivered to the room of your choice, unpacked and all packaging will be removed.
DELIVERY ACCESS
Customers will need to ensure that access for delivery of their furniture is clear, advising Elphicks about any unusual situations, such as difficult traffic restrictions or internal lifts or stairs, narrow passageways etc. We would also advise the removal of ornaments or delicate items that may be damaged during delivery. We will not be responsible for any additional costs that become necessary to make the delivery possible such as the removal of doors or windows. All goods must be inspected on delivery by you (or an adult representing you) and you (or the adult representing you) shall sign a delivery note to confirm the delivery and inspection of the goods. It is the responsibility of the customer to ensure the furniture will access the property. However we can offer a free measuring service to check for access before an order is placed if required.
DISPOSAL
If necessary, Elphicks can remove old furniture and beds at a small charge, please feel free to discuss your requirements with our customer service team on 01480 453162
STORAGE
Unless you have made a prior arrangement with us, we will charge for storage of furniture, should delivery not take place within 4 weeks of the furniture arriving in our warehouse. This will be at a minimum of £25. Inc VAT a week.
RIGHT OF OWNERSHIP
All goods remain the property of E W Elphick and Sons Limited until full and final payment is made.
FURNITURE SPECIFICATION
Sizing of furniture as advised in brochures by the manufacturer will be within a commercial tolerance but cannot be guaranteed. Matching of colour shades from samples and fabric designs and wood veneers or natural products will be within a commercial tolerance but cannot be guaranteed. Leather is a natural material so no two hides are ever alike. Any scars and natural markings in the hide are stronger than surrounding areas and are characteristics of genuine leather. Leather also has a tendency to stretch. Any creases that appear as a result of the leather stretching, especially on cushions, are quite normal. Pile fabrics such as chenille and velvets flatten and crease with normal use. This causes the fabric to take on a lighter or darker appearance and is by no means a fault. Cushions containing natural feathers or man-made fibres need to be plumped up vigorously to retain their shape and comfort. It is normal for seat and back cushions to soften with use.