Delivery & Returns

Elphicks operate a gold start quality in house 2 man home delivery service, inlcuding removal of packaging. We use our own vans and delivery teams which are operated from our warehouse facility in Huntingdon.  - 40 mile radius free for all orders over £500 (a small charge may apply for orders under this value to be agreed at the time of sale).

- For deliveries further afield please ask for a quote.

Once orders have been received in our warehouse, customers will be contacted and a delivery time can then be arranged. As soon as the goods arrive at our warehouse we will make contact and aim to arrange delivery within 5 to 10 working days.  A slot of 3 hours will be allocated, we cannot guarantee a specific time but will do our best to accommodate any requirements you may have.

Furniture will be delivered to the room of your choice, unpacked and all packaging will be removed.

Bedsteads and wardrobes are self-assembly, however Elphicks are able to offer an assembly service for a reasonable charge – please enquire for further details.

Customers will need to ensure that access for delivery of their furniture is clear, advising Elphicks about any unusual situations, such as difficult traffic restrictions or internal lifts or stairs, narrow passageways etc.  We would also advise the removal of ornaments or delicate items that may be damaged during delivery.   We will not be responsible for any additional costs that become necessary to make the delivery possible such as the removal of doors or windows.   All goods must be inspected on delivery by you (or an adult representing you) and you (or the adult representing you) shall sign a delivery note to confirm the delivery and inspection of the goods. 

It is the responsibility of the customer to ensure the furniture will access the property.  

However we can offer a free measuring service to check for access before an order is placed if required.

If necessary, Elphicks can remove old furniture and beds at a small charge, please feel free to discuss your requirements with our customer service team on 01480 453162